If you are experiencing an emergency, CALL 911.
Finger Lakes Health provides Emergency Care Services at both the Brenda & Dave Rickey Foundation Emergency Department at Geneva General Hospital in Geneva, and Soldiers & Sailors Memorial Hospital in Penn Yan.
An emergency is a situation requiring IMMEDIATE medical attention by a physician for critical illness or serious injury. In many instances, you may avoid coming to the Emergency Department by first seeking the advice of your family doctor. But, if you need us, we are here 24 hours every day, 365 days a year to care for your urgent medical needs.
In the Emergency Department, you will be examined and treated by an Emergency Department physician employed by the health system. Finger Lakes Health is proud to have the most board-certified emergency medicine physicians of any health system in our region. We have physicians in our Emergency Department 24 hours a day. The emergency care team is comprised of nurses, physicians, and medical technicians who perform laboratory work and diagnostic procedures such as x-rays. In some cases, you may be seen by a physician's assistant, who works under the direction of the physician or by your own doctor if you have made prior arrangements with him or her.
Emergency care often takes longer than you may think. There are many reasons for this. As much as possible, patients are seen on a first come, first served basis, but sometimes patients may be treated out-of-turn due to the arrival of a person whose condition is severe or life-threatening. Sometimes you may not see these patients because they have arrived through the ambulance entrance. We will provide treatment as quickly as possible and will do our best to determine priorities fairly. We appreciate your understanding.
Geneva General Hospital has been designated by the New York State Department of Health as a Stroke Center. The physicians and nursing staff of the Emergency Department at Geneva General have received specialized training in the care and treatment of stroke patients.
Soldiers & Sailors Memorial Hospital provides an Advanced Life Support Unit called the Medic 55 fly-car, based in the Emergency Department. This unit is staffed by paramedics and Critical Care Technicians (emergency medical technicians or EMTs). It's often the first vehicle on the scene of an accident or critical injury or illness transporting necessary equipment and trained personnel.
One of our goals is to provide comfort and convenience for our patients and their families both during treatment and during the triage process. Toward this end, at Geneva General Hospital's Emergency Department, we have rooms designed especially for pediatric cases. Telephones are conveniently located near the Emergency Departments at both facilities. In addition, the hospitals' cafeterias and snack/gift shops are also easily accessible.