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Public Notice

Finger Lakes Health is committed to providing safe, quality care to our patients. If you have concerns about patient care or safety, we strongly encourage you to contact the Performance Improvement Department of Finger Lakes Health at (315) 787- 4176.

If your concerns are not addressed to your satisfaction, you may contact the New York State Department of Health toll free at 1-800-804-5447 or by writing to the following address:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street, Suite 303
Troy, New York 12180-2299

To ensure the highest quality of care for our patients, Finger Lakes Health also participates in a national accreditation process conducted by the Joint Commission on Accreditation of Healthcare Organizations. JCAHO is an independent organization that sets standards for measuring quality, patient safety and the safety of the environment in which care is provided. You may contact the Joint Commission at 1-800-994-6610 or by writing to the following address:

Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181


E-mail:complaint@jcaho.org

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Finger Lakes Health196 North Street, Geneva, NY 14456     315-787-4000