At Finger Lakes Health it is our intention to consistently and always exceed your expectations. Our aim is to deliver uncompromising quality, exceptional safety, and outstanding customer service. We strive to anticipate your needs and ensure that your stay is even better than you expect.
While it is our intention that you always be satisfied, we recognize that sometimes there is room for us to improve. We improve by listening to you. We invite and encourage you to bring any concerns to our attention while you are here. We want the opportunity to address your needs when it matters most to you.
We ask, because we care. Because our patients' experience is of the utmost importance to us, we ask patients personally. We compare the results with other hospitals across the nation. We contract with "NRC Picker", a company that specializes in assessing patient satisfaction among hospitals, to survey randomly selected patients to gauge how we are doing. Your feedback is completely confidential and comes back to us with no names attached. If you receive a survey in the mail, we hope you will take the time to complete and return it. Your comments help us provide the best possible care.
While you are here, we will do our best to exceed your expectations, so that when you are asked about your stay, you can confidently answer that we "ALWAYS" did. Click on the "What Our Patients are Saying" link to the left to view comments from patients who feel we've succeeded.